FAQs & Important Information

Please call 01590 631641 or email us at [email protected] to cancel a booking

If you wish to amend your booking, you must notify Camping New Forest as soon as possible. Subject to availability, amendments to your booking can be made up to seven days before your arrival at the Site, unless the amendment increases the total cost of the booking, and the dates remain. One amendment to each booking can be made free of charge and a £10.00 administration fee per amendment will be applied thereafter. Amendments are subject to availability and date changes must be within the same season.

Payment can be made over the phone or via a link in your confirmation email. We do not keep any card details on file.

Yes, we offer refunds according to the below:

15+ days before arrival – Full refund less deposit

0 – 14 days before arrival – No refund

If you leave site early for any reason Camping New Forest will not issue any refund for unused camping nights.

Chargeable pitch extras are fully refundable prior to 14 days of arrival, and non-refundable thereafter.

Please note that we are unable to offer refunds for cancellations due to inclement weather, transportation failure, non-arrival of party members or illness. The same policy applies if you decide to shorten your stay for any reason.

No, deposits cannot be refunded or transferred to other bookings. We do not hold credits on accounts. 

We only allow you to use the facilities on the campsite you have booked and paid for.

Although prices may vary from time-to-time, the price payable is the price confirmed at the time of booking. Customers are advised to check the website for the most up to date information including our latest promotions, deals and discounts.

When you book online, you will have to search for pitch availability on the campsite you are viewing. You can enter your type of accommodation, arrival date and no. of nights you want to stay and how many people are coming with you.

You can also set a flexible number of days from your entered arrival date to see similar booking options.

Once you’ve pressed search, you will be presented with all of the available pitch options that meet your entered criteria. Any absent results are not available according to your search criteria.

If you need assistance checking availability, please call or email to find out availability for your booking.

When you book online, you will have to search for pitch availability on the campsite you are viewing. You can enter your type of accommodation, arrival date and no. of nights you want to stay and how many people are coming with you.

You can also set a flexible number of days from your entered arrival date to see similar booking options.

Once you’ve pressed search, you will be presented with all of the available pitch options that meet your entered criteria. Any absent results are not available according to your search criteria.

If you need assistance checking availability, please call or email to find out availability for your booking.

Yes, we do! Our gift vouchers are the perfect present for any camping enthusiast. You can buy gift vouchers here: Buy Gift Vouchers

Check in is from 1pm until 8pm. Departure is by 11am. If you are going to be later than 8pm, please contact the campsite directly and they will advise you of the late arrival’s procedure.

Early check in, subject to availability and can only be booked on the day of arrvial at the reception. We advise calling the campsite before leaving to check this is possible. This costs £5.00

Late check out, subject to availability and can only be booked at the reception before 11am. This costs £5.00 until 5pm

Site gates open at 7:30 AM and close at 10:00 PM No vehicle access between these times.  

Yes. If you cannot check in before 8pm, please contact the site directly and they will advise you of the late arrival’s procedure.

Sleeping in cars or vans is not permitted unless the vehicle has side windows, sufficient ventilation, and specially designed internal sleeping accommodation, such as fully reclining seats. A tent attachment for clothes changing purposes must be erected whenever a car/van is being used for sleeping purposes. Any windows in such units should have adequate curtains or blinds to ensure privacy. If you are in any doubt whether your vehicle will be allowed on our sites, please contact us with photos of your conversion for approval via email to the campsite directly.

Yes, guests are free to choose where they set up, giving you the flexibility to find the perfect spot. Please note, however, that at Holmsley, electric pitches are allocated upon arrival. While we do our best to accommodate group preferences, we cannot guarantee that guests will be able to pitch next to family or friends in this area.

Group bookings can be accommodated in our rally fields at Roundhill, Ocknell, Holmsley, and Ashurst for parties requiring more than 10 pitches. Please be aware that exclusive use of these rally fields cannot be guaranteed.

Only our Holmsley and Setthorns sites have electric hook up.

You can reserve up to five pitches by using the group booking option on the campsite’s webpage.

Yes you can apart from Holmsley and Ocknell. We recommend rock pegs for use on hard surfaces.

Yes, you can camp in a Bivvy if the unit has sides, and no other campers can see inside. This is for both your privacy and the other campers.

No. In order to protect the trees structures cannot be tied or secured to trees or vegetation, this includes washing lines, football nets, hammocks, and rope swings. Any structures that are or are judged to be causing damage to the site will be taken down or removed.

Yes. We allow day visitors for a small fee – this can be pre-booked or booked at the site reception.

It is a large pitch with electric hook-up and a picnic bench. The main unit and all ancillary units must fit within the pitch boundary, including guy ropes. Pitch size: 10m x 10m

Yes, one Pup tent is included in the price of a unit. It must be no larger than 2m x 1.5m. Pup tents may only be used by up to two children from 9 years to 17 years and the tent must be erected in the boundary of the pitch of the accompanying unit.

Pitch sizes can vary depending on site and type of pitch. Please refer to individual site.

If your unit is larger than the size of your pitch, then you may be asked to pay for an additional pitch.

Charcoal and gas BBQs are allowed on our campsites for cooking purposes only, providing they are raised off the ground and not used inside enclosed spaces. BBQs must be extinguished by 9pm. PLEASE NOTE DISPOSABLE BBQs ARE PROHIBITED ON ALL SITES. 

No. To protect our forests, the burning of wood is strictly prohibited – this means no open fires, no campfires, and no fire pits of any kind.

Yes, you will need a chemical toilet – Not compostable. If you do not, we can move you to a site with toilets and you would have to pay the extra cost. We will not issue refunds if you are not allowed on site due to no toilet.

Yes, we welcome dogs at all our campsites apart from Ashurst and Denny Wood due to the protection of ground-nesting birds. We do not accept any dogs banned under the dangerous dogs act of 1991.

Sign written towing vehicles are permitted on site provided campers are not trading or working from site, however you may be asked to park your vehicle away from the pitch.

Starting 1st September 2024, we’re offering exclusive savings for our  customers aged 60 and over, available throughout the year!

This discount is solely for customers who are 60 years old or older. Proof of age might be requested upon arrival. To qualify for the discount, all guests must be over the age of 60. The discount will be applied automatically on the payment page.

• Save 10% during the peak season
• Save 20% during the off-peak season

Yes we do, just select “1 adult” when booking and a 15% discount will automatically be applied to your booking

We do not provide this service. However, we do offer pre-frozen ice packs and water bottles for cool boxes. For more details, please contact the site where you will be staying directly.

Do not feed or disturb New Forest wildlife

No, discounts can only be applied at time of booking online.

No, only one discount per booking. This also includes the single person discount.

At most sites yes – dogs must always be on a lead. . However, Denny Wood and Ashurst are dog free sites (except for assistance dogs), this is to protect the ground nesting birds that live here.

Please note, you cannot bring any banned breeds of dog to any of the sites, even with a certificate of exemption.